The Leader’s response

Resolve It: The Leader’s response

  • Meet quickly but resolve after investigation
  • Take notes
    • Resist challenging or attempting to disprove their perception of events
    • Do not defend poor practices
    • Listen more, speak less
    • Thoughts on collecting a written statement before the meeting
  • Restate notes
  • Ask about previous attempts at resolution
  • Ask about a desired outcome
  • Confirm next communication

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